If you are a Dell laptop user, here is one of the common problem that you might come across. (this is for Windows 7 users only but other users can also follow these steps which are similar) The laptop boots up and prompts for your login into windows. Once when you give your password to log into your system and hit enter key the system hangs. Or otherwise, it will prompt you for an approximate period of 5 to 10 minutes and will take you to a temporary profile where you will be able to see a message that says, “You have logged into a temporary profile. You cannot access, edit or save any files that you had in your normal (or admin) profile.
Don’t get scared by this as your datas and other softwares installed into your laptop are still safe. There are various reasons for this activity, however one of the major cause would be “virus” that must have tried to access your profile to post your laptop’s content or information to a spyware. The antivirus installed in your system would have detected this issue and for your safety it’ll quarantine the virus and the login profile (admin profile) which is your primary profile to access your system.
Here is the solution to troubleshoot this issue and get back your laptop running normal.
First, as a safety measure always take a backup of your contents which could be useful for a restoration if this method doesn’t work. However, for the above problem this solution should resolve the issue and bring smile on your face.
Just reboot / restart your laptop and wait for a while to see the startup logo (Dell logo) on the screen and just keep pressing the F8 key until you are prompted to a black screen giving you multiple booting options.
Choose, the safe mode and press enter. You’ll be taken to you a safe-mode boot and can login into your laptop with limited options. Now, go to Control Panel >> User Accounts and Family Safety >> User Accounts.
Now you’ll be able to perform on “Create New Account“. You can either choose “Standard user” or “Administrator” as you wish (Administrator is recommended if it your personal laptop). Now complete this process by Creating an account.
You are now almost done. Just reboot your laptop and as it prompts for a login, login now using the last profile that you have created just now. This is not a temporary profile and you’ll not see the same message that you had got from a temporary login profile.
Restore your Datas and Contents
Since you have created a new profile you would need your previous contents and data accessible to your convenience like before. Go to Start >> Computer >> User >> click on the previous profile login name and copy all the files and folder irrespective of any duplicate ones and copy them on your new profile.
If required, you can repeat the same process to delete the corrupted profile now. Further you can manage your profile with all available features under the profile options.
Before trying the steps, never assume that this is a hard-disk problem or any hardware related issue and waste your money on service. Only if this doesn’t work, you can go ahead with system restore i.e. factory restore settings that will make your laptop as new as when you bought it first time. Now, the back-up of your content is must to copy them later.
Dell Support Websites:
- support.jp.dell.com(Japan only)
- support.euro.dell.com (Europe only)
- supportapj.dell.com (Asia Pacific only)
Dell Support e-mail addresses:
- [email protected]
- [email protected]
- [email protected] (Latin America and Caribbean countries only)
- [email protected] (Asian / Pacific countries only)