IDEA Customer Care Numbers and E-mail IDs

IDEA customer care head office is at various places such as Bhopal, Banglore, Delhi, Mumbai, Chandigarh, etc.

For IDEA customer care round the clock for both prepaid customers and postpaid customers its 198.

In case of any problem SMS can be send to IDEA customer care head office. This is a toll free number and the number is 50505.

IDEA customer care head office address is A – 68, Sector – 64, Noida 201301.

IDEA customer care website is

IDEA customer care email id is

Idea Customer Care Toll Free Numbers : 198.

If you require further information regionally, here are the IDEA Customer Care areawise Address, Telephone Numbers, FAX Numbers and E-mail IDs.

IDEA Customer Care Numbers and E-mail IDs

Andra Pradesh Idea Customer Care
Idea Cellular Limited,
3rd Floor, K.L.K. Estate,
Fateh Maidan Road,
Basheer Bagh, Hyderabad
Phone: 9848012345
Fax: 040-66562222

Assam Idea Customer Care
Idea Cellular Ltd,
F Fort, 5th Floor,
Kachari Basti, Ulubari,
GS Road, Guwahati,
Phone: 9085012345
Fax : 0361-2465436
Email :

Bihar Idea Customer Care
Aditya Birla Telecom Ltd.
( A 100% subsidiary of Idea Cellular Ltd.)
1st Floor
(Above ICICI Bank)
Sumitra Sadan,
Boring Road crossing
Patna- 800 001
Telephone: +91-9708012345
Fax : 0612 2540352
Email :

Delhi Idea Customer Care
Idea Cellular Limited
Phone: 9891012345
Fax: 9891905777

Gujarat Idea Customer Care
Idea Cellular Limited
4th Floor, Suman Tower
Plot no 18,Sector 11
Gujarat – 382011
Phone: 9824012345
Fax: 079 23232240

Haryana Idea Customer Care
Idea Cellular Limited
Noida – 201301
Phone: 9812012345
Fax: 91-9990559908

Himachal Pradesh Idea Customer Care
Idea Cellular Limited
Keonthal Complex,
Khalini, Shimla,
H.P. -171002
Customer Care – 9882012345
Fax – 0177 – 2620235
Postpaid 9882012345
Prepaid 9882012345

Jammu & Kashmir Idea Customer Care
Idea Cellular Limited,
3rd Floor,
Sunny Square,
Jammu – 180010
Telephone – 9086012345(Postpaid)
9086012345 (Prepaid)
Email :

IDEA Customer Care Numbers and E-mail IDs

Karnataka Idea Customer Care
Idea Cellular Limited
# 75, Civil Station,
Richmond Road,
Bangalore 560025
Phone : 9844012345
Fax : 080 22098441
Email :

Kerala Idea Customer Care
Idea Cellular Limited
2nd Floor, Mercy Estate,
Ravipuram. Cochin, Kerala – 682015
Phone: 98470 12345 (Postpaid)
98471 12345 (Prepaid)
Fax: 0484-2382121

Kolkata Idea Customer Care
Idea Cellular Limited
Srijan Tech Park,
7th floor, DN-52,
Sec -5, Salt Lake,
Phone: 09088012345
Fax: 9088118995,

Madhya Pradesh & Chattisgarh Idea Customer Care
Idea Cellular Limited
139, 140 Electronic Complex,
Indore, MP- 452010
Phone: 9826012345
Fax: 0731 2551304

IDEA Customer Care Numbers and E-mail IDs

Maharashtra & Goa Idea Customer Care
Idea Cellular Limited
Sharda Centre
11/1 Erandwane
Off Karve Road
Pune – 411004.
Telephone : +91-98-220-12345
Fax : +91-98-500-03298 / 3299
Email :

Mumbai Idea Customer Care
Idea Cellular Limited,
3rd floor, Windsor,off CST Road Kalina,
Santacruz East
Telephone : +91-9702012345
Fax : +91- 9702013111
Email :

NESAs Idea Customer Care
Above Chevrolet Showroom
2nd Floor, BMS Tower
Nongthymmai, Lumsohphoh
Near Fire Brigade, Jowai Road
Shillong: 14, India
Phone: 9089012345
Fax : 0364-2520221

Orissa Idea Customer Care
Idea Cellular Limited
Plot no 437, Ground Floor
Patia, Chandrasekharpur.
Bhubaneswar 751024, Orissa.
Telephone: 0674 2725920, Fax: 0674 2725987
Email ID :

IDEA Customer Care Numbers and E-mail IDs

Punjab Idea Customer Care
Idea Cellular Limited
C 105, Industrial Area, Phase VII
Mohali 160055, Punjab.
Phone: 98140 98140
Fax: 98140 12346

Rajasthan Idea Customer Care
Idea Cellular Ltd.
1-2, Jai Jawan Colony,
Tonk Road, Jaipur
Rajasthan – 302018
Customer Care – 9887012345
Fax: – 0141 – 2724409

Tamilnadu Idea Customer Care
Idea Cellular Ltd.
PSA Fort, Plot Number A1, A2&B
Nehru Nagar Ist Main Road,
Off Old Mahabalipuram Road, Perungudi,
Chennai – 600096
Phone: 9092053500

UP (East) Idea Customer Care
Idea Cellular Ltd.
10 Fortuna Towers
Rana Pratap Marg
Lucknow 226001
Customer Care : 9889012345
Fax : +91-522-4067731

UP (West) Idea Customer Care
Idea Cellular Limited,
A-68, Sector-64,
NOIDA – 201301,
Phone: +9837012345,
Fax: +919917575888,

West Bengal Idea Customer Care
Idea Cellular Limited
Srijan Tech Park,
7th floor, DN-52,
Sec -5, Salt Lake,
Phone: 09093012345,
Fax No: 9093118995,


  1. VIVEK KR shukla says

    Very very poor functioning in M.P.- BARWANI Distt ( THIKRI area ). So many drops, sudden cut etc are very common. Now , by default taken Blackberry connection . The I-net @98/- already loaded at my Idea No 7354986303 but again prooved myself a poor fellow and till date no establishment with Blackberry curve 8520 . How long we bear from such thing from famous Adityabirla group. At least take for the name of your founder.
    Vivek K Shukla

  2. says

    Refer to my complain at your gallery station road bhayandar(w) dist.thane mah. dated 12-5-2012 for the no.9967317348 reguarding no range in the bulding premises and no bill received for the month of april was to be received by me by 7th of the month and it is feeded during the closing of the complain mentioning that unable to contact but your person sent a msg. your problem is resolved unable to understand what is your procedure i have reopened the above complain on 28-5-2012 even i had a talk to your customer care centre(198) but found no result
    i hope after this complain u will look after my problem within a day or so …..
    cc to H.O.D.

  3. shanu says

    mere ye no kho gaya hai mere ko ye no online close karvana hai please help me

  4. shanu says

    9927008235 mera ye no kho gaya hai mujko ye no close karwana hai please help me

  5. Surendra Kumar says

    My Idea No. 9785606919

    Maine Appke Costomer Care No. 12345 Per Aapke costomer representative Se Baat Ki Lakin Aapke Kisi Bhi Costomer Care representative Ne Mari Problem Ka Samadhan Nahe Kiya Aur Mujhe 2 bar mari call ko 10-10 minut Ke liye hold kar diya lakin hold karne ke baad bhi mari baat nahe ho pai aapke costomer representative Jai Shri Ne mujhse baat ke thi mare paas dono call Ke recording hai jo maine Email: per mail kar de hai mien apne mobile no. ko pareshan hoker MNP karwa raha hu aur costomer care no. 12345 per mari call Nahe ja rahe hai

  6. kamlesh chouhan says

    very poor management and really bad feedback…….. i’m really disappointed with this network…… call any time for any enquiry and other things only one reply to make “call us after 4 hours”. such a bad one.

  7. pradeep says

    i want to deactivate the other services offered by idea and i m losing out money,

  8. maheh howale says

    i had taken idea netsetter but ins’t working proper.enither 2g or3g,i had called 198 many times but they had not solved my problem.i m faceing this problem 2 months.please solve it.

  9. mithun das says

    I all time used 47 net pack in my Idea phone. But now it’s automatically deactivated and till now Idea’s technical department fail to active it. So I write here. Please solve it. Thanks

  10. akhilesh kumar says

    verry very bad service.

  11. Anil says

    Customer care is not providing proper responce and they are not fawarding the call to team leaders and every one are giving the false news while buying and extra charges are made in every month bill, even though i clearly explain abount the the charges made wrongly, they are refusing to accept and refusing to take the a complaint. Why I the hell I choose the idea, just to waste the money

  12. SANTOSH says

    Dear Sir,
    I am writing this mail as I have had very poor experience to say the least ,with your Idea outlet based at Shop no C/12 Shanti Ganga Co op HSG society ,opp Ticket window station road Bhayander (E) in the name of Bhavika Telecom.
    I was sold a faulty Idea 3G mobile set for 7992/- ,the mobile has multiple problems and when charged it gets heated up instantly.
    I bought this to the notice of shop incharge but he has overlooked my concern.First they shut the shop at 7:45 pm though the time mentioned is till 8 pm.He refused to give his name saying I can call him on his mobile no 9702595909.The mobile no is always switched of .
    He does not pay attention to our complaint and always try to divert me.There are 3 girls who never attend to any customers properly
    I want a resolution for my complaint. I have a small child at home and I cannot use the mobile ,as it gets heated up very fast when put on charge.

    Thanks and Regards,
    Santosh Srivastava

  13. Shikha says


    I have a prepaid number 8605195269. I have activated GPRS almost a month back. The deductions were according to the plan. Yesterday(5th Sep’12), I saw a abrupt deduction of 133rs within 30 mins for no reason. I again recharged for 300, out of which 150rs was deducted for no reason again in next 3 hrs. I have been trying to reach the customer care, which doesnt get connected most of the times. Finally, I managed to connect through and the agent told me that my account status hasnt been updated. I again called back today and got the same reply. I insisted on speaking to the senior guy and got the TL Manoj on line. He is one of the rudest managers I came across. He said the deductions are for 3G services. When I kept on insisting that I havent requested any 3G service to be activated, he kept on insisting that it cannot be activated without my request. I havent sent any mail, SMS or any communication to activate it. He even refused to give out his full name and said I am lying, and that 3G has been activated since I have sent a msg. I asked for proof to show but he clearly said he doesnt have any proof about it.

    Request you guys to kindly refund my 280rs which has been deducted without any reason. Also please take action against the TL for being rude and telling the customer that he is lying. I request you guys to be sensible enough and see that I havent sent any SMS for 3G activation, hence this deduction is not justified.
    I am expecting an action on this ASAP.



    Customer care is not providing proper response in idea center at srushti comunication vyas vadi, new wadaj, ahmedabad 380013. I went there three days continue but swaping machine was not working and also did not get proper response form staff so due to that i was facing some problem.

  15. Gaurav says

    This is poor and chip level work customer care always busy, he din’t have proper information about product, communication are to chip… severer automatic activated know about service and reduce balance automatically,

    please any idea manager level person see this comment do something …..

  16. suchithra says

    awful service…! stop boosting ur brand as the best in ap..! i seriously wish to file a case against u for the not providing the services you are offering and still charging us heavy..

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